Thinking
Musings
Essays, talks and perspectives. Open-ended and occasional.
Words are infrastructure
Product language drifts unless someone treats it like a system. The same discipline that governs your components should govern your sentences.
- Design the system
- Keep craft visible
Accessibility is a commercial position
Six years of designing self-service ordering taught me that accessibility decides who can give you money.
- Operate at scale
- Keep craft visible
The chat box is not the product
Bolting chat onto existing software is the screensaver era of AI. The real design work starts with the workflow, not the conversation.
- Build AI-native
- Design the system