Wide view of the Quarters shopfront: a white-painted bay with a window display of clothing beside a red bay with a large red-and-black diamond graphic, and a man in the doorway

Quarters

The Brotique's store, rebranded and rebuilt around a simpler question: who does the work of deciding what you should buy?

Client
Quarters
Timeframe
2017

At the time, looking at sustainable products, there was a gap in the whole market. You would read something like Esquire, and you would have these fantastic products, but there was still so much wading through what you should buy, what was the right thing. I believed then and I believe now that there was space for a company who did that work for you.

The Brotique could not be that company, and the reasons were stacking up.

The name was both the blessing and the curse. It was memorable, fun, engaging. But people took a perception from it that I didn't intend. It was supposed to be more a matter of fraternity and belonging. But people hear the word bro, and that was starting to develop negative connotations then. BuzzFeed picked it up.

The strongest revenue in the business was gifting. It was partially successful, especially the gifting, as I say. But when we produced our own products, they didn't develop their own brand equity or recognition. And the way I ran it was that it was always setting up new ideas and projects, so it was natural to try something different.

Then there was the thing we used to do that was doing too much for the business. We were trying to be very ethical in our sourcing, even our packaging. We had developed and introduced a concept called raw retail, where we would work right through the supply chain to minimise packaging. We had worked too hard for that to leave it sitting underneath a name that was fighting a different battle.

So Quarters was where that went. The design ethos, the more pure curatorial approach, the sustainability. I have always been inspired by the book Cradle to Cradle. We were really trying to find and source and manufacture products which would fit into the buy it once category. Timeless. Well crafted. Sustainable as well, because they would be cherished and would become part of the fabric of everyday life.

It also let us separate the business. The Queen Street store became Quarters. The Brotique carried on online. One to become lighter and lean further into itself, and to hedge our bets: if The Brotique name continued to attract attention that wasn't positive, we needed to be able to move on from it.

The name came from gentleman's quarters, deliberately shortened so that it did not belong to men only. And there were four of them: the barber, the cafe, the products, and the advice. We put the cafe in to make the place more of a daily touch point, and started building out an expansion plan for more stores in a smaller format.

It traded. It sold grooming, apparel, accessories and home, from makers like Garbstore, King and Tuckfield, Brixton and Jollies, alongside our own products and the Hudson and Armitage beard oils. Then in 2018 we sold the business on.

A barber styling a seated customer's hair with another barber behind, in front of a red wall
The barber / one of the four quarters.
Jackets in grey, navy and black hanging on a rail, one showing a 'Hancock' label inside the collar
Apparel / from makers chosen to last.
Shopfront with a white window bay showing a jacket and a red bay with the Quarters name and a red-and-black diamond pattern, behind black railings
The rebrand / the Queen Street store became Quarters.
White display tables arranged with folded knitwear, sunglasses and small plants in a bright shop interior
The products / a purer curatorial approach.
Still life on a wooden table: a fabric-covered speaker, a bottle of cold brew coffee, a succulent in a concrete pot and a white mortar and pestle
Buy it once / timeless, well crafted, sustainable.
Close-up of a red-painted shopfront with a projecting illuminated sign reading 'QUARTERS' and a wall lamp
The name / gentleman's quarters, shortened.
Quarters brand book cover: the condensed QUARTERS wordmark in cream, cropped at the bottom, on a deep red background
Brand book / cover.
Quarters brand book spread titled Core Vocabulary, defining the words Essential, Kiosk, Care and Apparel in white text on red
Core vocabulary / essential, kiosk, care, apparel.
Quarters brand book page with red, cream and black colour swatches above 'Headline typeface: Timmons NY', with Bookman JF Pro and Plantin noted for subheads and body
Colour and type / Timmons NY over Bookman.
Quarters packaging page: a plain white paper bag with the red QUARTERS wordmark and a small red and white product box
Packaging / simple and utilitarian.